Booking, deposits, cancellations, and more
Q.Do I need to pay a deposit to book?
Yes — a 20% deposit is required at the time of booking to confirm your appointment. This deposit goes toward your total service cost, so it's not an extra charge on top of your quote.
Q.What is your cancellation policy?
Cancellations made more than 24 hours before your scheduled appointment are free, and your deposit will be fully refunded. Cancellations made within 24 hours of your appointment will forfeit the deposit, since that time slot is held exclusively for you and can't be filled on short notice.
Q.Can I reschedule instead of canceling?
Yes — reach out as soon as you know you need to move your appointment. Rescheduling with more than 24 hours' notice is free and your deposit carries over to the new date.
Q.What areas do you serve?
We serve Kingsport and the surrounding Tri-Cities, TN area within a 20-mile radius. A small travel fee applies based on distance — see your quote for the exact amount.
Q.Do I need to be home during the appointment?
No — we bring our own generator and water supply, so all we need is safe access to your vehicle. Just let us know how to access it when you book.
Q.What forms of payment do you accept?
Cash, card, and Venmo are accepted. Full payment (minus your deposit already paid) is due upon completion of service.
Q.What if my vehicle needs more work than expected?
If we find additional issues on-site (heavy staining, mold, pet hair, etc.) beyond what was described at booking, we'll always confirm the revised price with you before doing any extra work.
Q.Do you guarantee results on mold or biohazard cleanup?
We do our best on every job, but severe mold or biohazard conditions aren't always fully resolvable in one visit. We'll be upfront with you about expectations before starting this type of work.
Q.How do I book?
Fill out our online booking form with your vehicle info and preferred package — we'll confirm your appointment and collect the 20% deposit to lock in your time slot.